-
Help Desk Tier 1
Log and track all incoming telephone, email, and walk-in requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies. During initial phone contact, attempt to isolate and resolve problem.
Assists the customer in resolving highly complex technical problems on a primary account by providing guidance regarding software problems.
Oversees follow ups with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved. Recommends...
See job listing >
Send this job to a friend
