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Director of Product MarketingTempe, AZDevelops and directs overall order and service-related activities for DHL?s customer service function. Develops and implements policies for the resolution of customer account inquiries. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquires through phone, mail, email, fax, website and/or face-to-face contact with customers. Promotes and sells the company?s products and services. Provides operational management and support at call center locations to ensure efficient and timely resolutions of customer service issues. Analyzes and makes recommendations based on call volume trends and other factors for forecasting future customer service needs including staffing and call...originally from TheLadders.com - More Tools...
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