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Lead Customer Experience ConsultantVerity Recruiting - Seattle, WATITLE: Lead Customer Experience Consultant REPORTS TO: Senior Manager, Speech Science and Analytics _____________________________________________________________________________________ General Summary The candidate will be responsible for providing executive level analytics of the customer experience across multiple customer contact channels. This person will be working directly with a client and leading a vendor team to analyze customer contact data, provide key insights, identify opportunities and define actionable recommendations with associated financial impacts. The analysis will include the investigation of Speech IVR calls, agent interactions and customer satisfaction surveys. Key Requirements * Executive level presence and communications skills * CRM management consulting... See job listing >21 days ago from Dice - Save - Block - Flag - More Tools...
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