Sm Tools Remedy - System Analyst (B) job at CGI Group in Washington

SM Tools Remedy - System Analyst (B)

Remedy ITSM management: - Research and document the Service Management Tools used by CGI in the support of its? clients; - Identify the configuration, customization and conversions required to meet the project objectives; - Design and implement the technical solution to realize the project scope; - Produce the technical deliverables identified in the project schedule for the targeted due dates; - Research and analyze the Asset and Configuration required to implement the service management solution (Remedy ITSM) onto cgi?s clients (ex: CIs, Product Catalog, etc.) - Define cis/services topology - Convert client data (inventory) - Design and implement the data solution to realize the project scope - Design data solution to represent the operations process flow in accordance with the service...

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From CGI Group Inc - 26 days ago