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Help Desk AnalystVolt - Dublin, OHA leading client of Volt Technical Resources located in Dublin, Oh is looking for two Bilingual Help Desk Analysts to join their team on a contract-to-hire basis. For each qualified Bilingual consultant one should have the ability to speak Japanese and the other the ability to speak Spanish. These are help desk roles within the companies IT Department. The qualified candidate is responsible for answering and logging all phone calls within the IT Help Desk database. In an effort to continue great customer service there is an attempt to resolve all calls on first contact when possible, prior to escalating to Level II Support. Analysts will review and log all incoming requests via the IT Help Desk Email box and IT Help Desk Web-form. They will evaluate issues by interpreting end-users problemdescriptions...originally from Sologig - More Tools...
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