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Help Desk AnalystOverhead Door - Dallas, TXPosition Specifications: Scope: In an internal Help Desk environment, provide first-level support to Employees on I/S related issues, including applications, hardware and network connectivity. Contribute resolutions to knowledge base for future reference, leading to higher level of First Call Resolution. Identify and escalate second level support issues to the appropriate department. Duties/Responsibilities: 1. Support Answer Help Desk phones in professional and positive manner Respond to HEAT call tickets submitted by Employees through the Intranet site Provide accurate technical support of PCs, notebooks, and network issues Provide first level support of applications and operating systems Perform troubleshooting of PC and notebook hardware and configurations Provide first-level support... See job listing >28 days ago from iHispano.com - Save - Block - Flag - More Tools...
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Overhead Door
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Headquarters:
1900 Crown Dr
Dallas, TX 75234
Phone: 832-723-9819
- Line of Business: Mfg Metal Door/sash/trim Mfg Millwork Mfg Elec Mach/equip/supp Mfg Prefab Metal Bldgs Hdwd Dimension/flr Mill
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Key Numbers:
Company Type Private Company Revenue $100M - $500M Company Size 1000 - 5000 employees
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