Reservations Agent job at Howard Johnson Plaza Hotel in Hialeah Gardens, FL

Department: Sales and Marketing Accountable To: Reservations Manager FLSA: Non-Exempt Primary Objective of Position Assist Reservations Manager to ensure the proper day to day operation and functioning of the Reservations Department, to lead the department to more proactive, revenue-driven sales. Essential Functions/ Revenue Generations Skills/ Leadership Skills/ Teamwork Skills: - Take every opportunity to amaze the guests - Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the city, the hotel and its services. Obtain the necessary information from the guests and enter it into the PMS computer system. Must be effective in sales and up selling. - Process all incoming reservations received via rooming lists, mailed or...

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