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Electronic Filing RepresentativeH&R Block - Kansas City, MOMonitor electronically filed tax returns to ensure successful processing by the Internal Revenue Service. Assist internal and external clients via phone and/or email. Serve as liaison between clients and offices, and other business units. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Communicate via phone and mail with internal and external clients requiring assistance or information. Interpret clients needs and utilize software programs to identify possible resolutions for complex issues. 2. Follow established procedures to handle client inquiries and resolve concerns to ensure client satisfaction. Handle client communications within all call handling, quality measurement and AC metrics. 3. Editing returns per IRS and H&R Block guidelines. 4. Participate in outbound calling campaigns as... See job listing >16 days ago from H&R Block - Save - Block - Flag - More Tools...
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H&R Block
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Headquarters:
4400 Main St
Kansas City, MO 64111
Phone: 816-753-6900
http://www.hrblock.com - Line of Business: Tax Preparation Franchising & Investment And Mortgage Brokers
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Key Numbers:
Company Type Public (HRB:NYS) Company Revenue $500M+ Company Size More than 5000 employees
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