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Workforce Management AnalystBlizzard Entertainment - Austin, TXA workforce management analyst is responsible for generating, maintaining and tracking volume forecast, capacity, and schedules and associated administrative tasks. Responsibilities * Monitor and review volume pattern for various business units. Update long- and short-range forecasts based on historical data to compare with original forecasts. * Determine overtime hours for understaffing and additional time off for overstaffing. * Track shrinkage or off-phone activities for accuracy of staffing recommendations. * Develop staffing recommendations (hiring and transfers) to meet service level and utilization target, and determine financial impact on the business. * Determine capacity per representative, per business unit, and per center, and determine volume allocation between the multiple... See job listing >30+ days ago from Blizzard Entertainment - Save - Block - Flag - More Tools...
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Blizzard Entertainment
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Headquarters:
Irvine, CA 92606
Phone: 949-955-1382
- Line of Business: Prepackaged Software
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Key Numbers:
Company Type Private Company Revenue $10M - $50M Company Size 100 - 500 employees
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