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OnStar Emergency Services IT ManagerGeneral Motors - Detroit, MI8-OnStar Emergency Services IT Manager-R-INF0000916 Description Responsible for the cross-functional strategy, integration and execution of OnStar infrastructure and applications required to ensure the continued delivery of world-class emergency services to OnStar subscribers. Develop and maintain an integrated operating and development model for Emergency Services. Key integration points include: Telephony / CTI, CRM Development Factory, Geographic Information Systems (GIS), Location Based Services (LBS), server hosting, telecommunications, and IT Operations Develop and maintain systems architecture to guarantee no dropped emergency calls Manage a continuous process to implement operational improvements based on FMEA analysis, operational issues, and industry best practices Work with...originally from icrunchdata.com - More Tools...
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