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  • Technical Support Analyst

    Company: PAREXEL International

    Location: Horsham, PA

    Date Posted: October 06, 2013

    Job Description : Support Analyst. This individual will function as an integral part of the Client Services Team to assist external and internal customers using LIQUENT's industry-leading software. This individual's primary role will be to provide customer telephone and email support from our Horsham office. Additionally, the Technical Support Analyst will have responsibilities that may include software testing and education of customers on LIQUENT products. Client Services engagements will require working in a team environment as well as individual interaction with the customer. Duties and Responsibilities: ' Answers, evaluates, and prioritizes issues arising from telephone, email, and web requests for assistance from users. ' Logs and track calls, and maintains history records and...

    from PAREXEL International