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Service delivery manager CRM IT infrastructureMatlen Silver Group - East Hanover, NJCustomer interface consultant needed for all Global Infrastructure Services (GIS). Primary purpose is to: * Strengthen the partnership between the IT infrastructure organization and the customer organization * Understand and anticipate customers* infrastructure service needs, and ensure those needs are being met across all infrastructure service providers * Communicate current and emerging needs to the "Integrated Service Management" (ISM) function to ensure continuous service and process improvement * Monitor service levels and customer satisfaction levels and escalate issues that are leading to customer dissatisfaction Customer Interface * Serves as the point of contact for customers to ensure GIS request management processes are effectively managed to their satisfaction * Educates the customer...originally from Dice - More Tools...
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Matlen Silver Group
Headquarters:
270 Davidson Ave Fl 8
Somerset, NJ 08873
Phone: 732-469-2866
270 Davidson Ave Fl 8
Somerset, NJ 08873
Phone: 732-469-2866
Line of Business: Information Technology Consulting
Key Numbers:
| Company Type | Private |
|---|---|
| Company Revenue | $10M - $50M |
| Company Size | 100 - 500 employees |
Job Location:
Incorrect company information? Let us know.
