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Director of Marketing OperationsCallcentercrossing - New York City, NYLead outsourced staff and vendor relationships of 200+ FTE (including three outsourced call center relationships and multiple fulfillment vendor relationships) * Assist in the management of annual operations budget of $10-Million * Lead development of in-house call center operations/capabilities * Provide leadership to support significant servicing capabilities expansion for several new products and marketing channels (Call centers, fulfillment, marketing operations) * Identify methods and drive vendor relationships in order to improve revenue/profitability with existing customer base via direct mail, improved customer retention, and/or other methods * Drive creation of new metrics and processes to measure and improve operations performance, resulting in both top-line and bottom-line improvements...originally from Jobvertise - More Tools...
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