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  • Customer Delight Manager

    Company: Intuit

    Location: Tucson, AZ

    Date Posted: September 04, 2013

    The Customer Delight Manager position is responsible for delivering high levels of customer delight through leading and developing a high performing team of change agents and analysts that: gain a deep understanding of customer behavior and pain, set and achieve significant year-over-year reductions in customer help requests, influencing impactful end-to-end customer experience improvements, and deliver high-quality, timely knowledge resources. Responsibilities: * Developing end-to-end customer delight strategies, influencing shared vision on goals and initiatives, and leading successful cross-functional operating mechanisms to drive excellent execution * Using data and root cause analysis to identify customer and process pain points * Utilizing voice of the customer and voice of the...

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