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Help Desk TechnicianApplied Performance Technologies - Columbus, OHNo sponsorship available. No third parties, please. Summary: The Helpdesk Technician II role is to provide exceptional customer service in supplying support and maintenance within the organization*s computing and printing environment. The Helpdesk Technician II will provide phone and front end support to users in the areas of e-mail, directories, standard Windows desktop applications, and / or custom applications. This position will serve as the initial point of contact for troubleshooting hardware/software and printer problems with customers. Essential Duties and Responsibilities include the following. Other duties may be assigned. - Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, Web and in-person requests for assistance from users experiencing problems with hardware,...originally from Dice - More Tools...
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