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Help Desk AnalystAllegis Group - Rochester, MNA large client of TEKsystems is seeking a Helpdesk Analyst for a contract position. The client is a leader in their industry and is seeking a helpdesk analyst. This candidate will take direction from the Help Desk Situation Manager and interact extensively with Help Desk Customers, team members, and vendors of supported technologies. This job is primarily to receive reports of problems or other issues regarding computers and related technologies, troubleshoot and resolve or escalate those problems or issues, and documentation. Candidates eligible for consideration must have: - An understanding of Call Tracking and documentation tools - Demonstrated customer service as a regular part of a recent position - 6 months of computer related technical support experience - Ability to understand usage...originally from Allegis Group - More Tools...
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