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  • Technical Writer/Business Analyst

    Company: Astor & Sanders

    Location: Lakewood, CO

    Date Posted: October 02, 2013

    Technical Writer/Business Analyst Astor & Sanders Corporation, an IT solutions provider, is currently seeking a Technical Writer/ Business Analyst to provide documentation, analytical, training and quality support in a large scale federal government Service Desk environment. This is a full time position located in Lakewood, CO. Additional roles and responsibilities include: Help develop and maintain the Service Desk knowledge management database (edit, approve and standardize content; develop information for customers from web sites, emails, tickets) Support the development and maintenance of ITIL components and processes to include the Service Catalog and new service intake processes Perform operational business data analysis and reporting Participate in on-boarding customers into the...

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