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Temporary Associate-Customer Contact Center (CCC) CEXcel Energy - Roseville, MNThe Customer Contact Associate's primary responsibility is to provide superior customer service and accurate information to Xcel Energy customers in a respectful and efficient manner by anticipating the customers needs, and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of attendance, adherence to schedule, occupancy and quality of calls to ensure that the overall business objectives of Service Level and Customer Satisfaction are achieved. Regular, reliable attendance is an essential job function. Essential Responsibilities: Percent of Time a) Provide superior customer interaction through multiple channels (phone, web, email, mail) in a Call Center environment. Typical calls include, but are not limited to: establishing, transferring... See job listing >5 days ago from EnergyCentralJobs.com - Save - Block - Flag - More Tools...
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Xcel Energy
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Headquarters:
800 Nicollet Mall # 3000
Minneapolis, MN 55402
Phone: 612-330-5500
http://www.xcelenergy.com - Line of Business: Electric And Gas Utility
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Key Numbers:
Company Type Public (XEL:NYS) Company Revenue $500M+ Company Size More than 5000 employees -
Job Location:
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