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Analyst, Customer CareConstellation Energy Group - Houston, TX- Resolving escalated calls or issues by defining the nature of the problems, resolving the problems if possible, or escalating the issues to the appropriate person for resolution as necessary while maintaining contact for full resolution and response to customers - Keeping the users updated with status of issue resolution - Researching billing and payment history by working with the accounting system used to apply customer payments - Wants to delight customers, above and beyond the call of duty - Has intimate knowledge of the customers needs - Has empathy for the customers situation - Is able to communicate clearly, both written and in speech - Talks in a way the customer can understand - Has a "thick skin" and is able to handle complaints, even when handling unpleasant customers - Works... See job listing >30+ days ago from Constellation Energy Group - Save - Block - Flag - More Tools...
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Constellation Energy Group
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Headquarters:
750 E Pratt St
Baltimore, MD 21202
Phone: 410-468-9350
http://www.constellationenergy.com - Line of Business: Electric & Gas Utility Generation And Heating & Cooling Contractor
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Key Numbers:
Company Type Public (CEG:NYS) Company Revenue $500M+ Company Size More than 5000 employees
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