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IT Help Desk TechnicianJohns Hopkins Applied Physics Lab - Laurel, MDIntroduction The Johns Hopkins Applied Physics Laboratory (APL), a national leader in scientific research and development, located midway between Baltimore and Washington, DC is seeking an IT Help Desk Technician. Responsibilities Provide technical support for the IT Support Section in the Desktop Services Group (IDS) in the Information Technology Services Department. Provide help desk support for customer departments.Provide first call resolution for desktop, laptop, and network connectivity problems remotely in a call center. Research, analyze, and diagnose problems with client systems including PC hardware and software, servers, peripheral equipment, and networks. Solve problems using documented processes where available and best practices where not. The desktop systems are not in a... See job listing >18 days ago from Jobfox - Save - Block - Flag - More Tools...
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