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Bilingual Agent I (licensed agent)Central States Indemnity - Omaha, NEJob Duties: Convert inbound enrollment opportunities to sales using approved scripting and internal systems, based on the goals set per campaign From inbound cancellation requests, determine those accounts with the greatest potential for retention. Attempt to retain accounts by reviewing benefits with the customer. Be prepared to offer downsell or cross sell products. Be familiar with the insurance plans and other products offered by CSI and/or its clients. Know what references to consult to assist inbound callers. Actions will include presentation of available products, research, problem resolution and follow-up. Quality, responsive service is paramount. Determine and provide the appropriate level of assistance to promote customer satisfaction. Skillfully employ tact and diplomacy in dealing...originally from careerlink.com - More Tools...
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