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Quality Program Manager - Vendor MgmtApple - Sacramento, CARequisition Number 3690876 Job title Quality Program Manager - Vendor Mgmt Location Sacramento Country United States City Sacramento State/Province California Job type Full Time Job description Quality Program Manager Primary Focus: A Quality Program Manager (QPM) on the WW Vendor Management Team has the primary responsibility of leading his/her outsourced partners to meet their contractual quality metrics. The quality metrics are (but not limited to) Call Resolution (FCR), ACES Quantity, CSAT scores and Peer Feedback on time and backlog. The QPM may work closely with the Vendor Account Manager to also drive performance improvement in the other contractual metrics (AHT), and other non-contractual metrics (Escalations, SPT Completion, etc.) These metrics are consistent with the internal site...originally from Job.com - More Tools...
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Apple
Line of Business: Mfg Personal Computers And Peripheral Products Operating System And Application Computer Software Mfg Digital Music Players
Key Numbers:
| Company Type | Public (AAPL:NMS) |
|---|---|
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
Job Location:
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