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Guest Service RepresentativeFairfield Inn & Suites/archon Hospitality - Douglasville, GAGuest Service Representative Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere. Primary Responsibilities Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Books guest reservations and/or coordinates with reservation center. Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/... See job listing >24 days ago from SnagAJob.com - Save - Block - Flag - More Tools...
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