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Customer Care, Call Center SupervisorMasco - Santa Ana, CAJOB SCOPE/ SUMMARY: Coordinate and supervise work of Technical Services staff to provide excellent customer service and maintain service levels across several business functions. Provide assistance with difficult customer issuesESSENTIAL FUNCTIONS:1. Supervise and coordinate work activities of Technical Services staff in their timely response to customer inquiries and resolving complaints relating to product specifications, performance and availability.2. Advise Technical Services Representatives regarding product specifications, handling of customer complaints, including situations involving priority customers and assist in resolving the most difficult complaints. 3. Participate in shaping an environment that is dedicated to continuous improvement and innovation to exceed customer expectations...originally from Beyond.com - More Tools...
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Masco
Mfg Wood Cabinets Plumbing Fixtures And Fittings Supplies And Installs Insulation And Mfg Paints And Coatings
| Company Type | Public (MAS:NYS) |
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
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