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Field Technician/Desktop Support SpecialistMATRIX Resources - Los Angeles, CAProvide technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone. Activities include recognition, research, isolation, resolution, and follow-up steps. Screen, refer, and diagnose internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Perot Systems' MIS environment. May prepare help desk incident reports and assist in hardware and software evaluation. Involves use of problem management database and help desk system. Typically, the Analyst-level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely... See job listing >28 days ago from Jobfox - Save - Block - Flag - More Tools...
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