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  • Deskside Support Tech III

    Location: Dallas, TX

    Date Posted: August 23, 2013

    Provides Tier 2 and Deskside Support and Server Maintenance and services in a senior technician or lead supervisory role for users located at DHS USCIS field offices and services located throughout Continental United States (CONUS). Logs and provides support to prioritized and assigned incident tickets assigned through the Remedy ITSM system. Maintains user accounts and security policies at USCIS field offices locations and sites. Supports the troubleshooting of network performance issues and execution of disaster recovery plans. Supports the upgrades, patches, new applications, and equipment deployed and in operation at field offices and sites. Knowledgeable on service delivery of IT Servic ...

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