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Chargeback InvestigatorGlobal Payments - Owings Mills, MDExact Job Duties to be Performed: This position is a grade level J and has a salary range of $12.44 to $17.28 per hour.* Apply knowledge of Visa, MasterCard, and Diner's cards regulation to insure quality resolution of 97%.* Apply knowledge of the flow of the whole chargeback process (from retrievals through all chargeback cycles, including Arbitration, Good Faith, and Compliance) to ensure customer satisfaction.* Aid Investigators and Supervisors in resolving issues involving other chargeback resolution types including special accounts.* Identify and report known and new problems or concerns with the system problems and/or unusual chargeback volume.* Handle incoming/outgoing merchant calls as needed using good customer service skills and timely follow-up and follow through skills.* Use... See job listing >25 days ago from Jobfox - Save - Block - Flag - More Tools...
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Global Payments
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Headquarters:
10 Glenlake Pkwy Ne
Atlanta, GA 30328
Phone: 770-829-8000
http://www.globalpay.com - Line of Business: Credit Card Transaction Services
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Key Numbers:
Company Type Public (GPN:NYS) Company Revenue $500M+ Company Size 1000 - 5000 employees -
Job Location:
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