• Help Desk Tech Support/Service Technician

    Company: Northrop Grumman

    Location: Fort Meade, MD

    Date Posted: January 28, 2014

    • Serves as the first point of contact, across the globe, for the IT “hands on keyboard” user into the IT environment. • Interacts effectively, courteously, and directly with the user to resolve technical issues, and responds to queries and service requests that originate by telephone, web-based portals, email, or other methods. • Highly knowledgeable of IT operations, platforms, functions and terminology. • Demonstrated mastery of desktop systems and/or various software applications and concepts; possesses a solid understanding of IT hardware; proficient in networking services, to include Active Directory and software installation; ability to read, write and implement standard operating procedures and technical documentation. • Ability to touch-type and enter detailed information in the...

    from Northrop Grumman