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Helpdesk SupervisorSearchpoint One - New York, NYHelpdesk Supervisor / Senior Helpdesk Anlyst EVENING SHIFT 5PM - 1AM ** The candidate will manage the operation of the New York Service Desk. ** Serve as liaison to Global Service Desks and New York Desktop weekly day and night staff. Perform any duties that are required by the company or the Global Service Desk Manager. ** Focus on internal procedures, individual work load distribution levels, satisfaction metrics, quality, meeting unit goals and SMART objectives. ** Provides guidance for escalated issues that need to be escalated to various management personnel, IS contacts and users. ** Attends all required meetings and communicates via one on ones and skip level meetings with immediate manager and support staff members. ** Perform root cause analysis** on recurring problems that are high...originally from Dice - More Tools...
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