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Technical Support RepComcast - MinnesotaRequisition # 62121BR Title Technical Support Rep Position Type Full Time City St Paul State MN Reports to Title Mgr Customer Support Job Responsibilities Position Summary: The Technical Support Rep provides technical and billing assistance to Comcast High Speed Internet, Phone and Voice customer's inquiries. Job Duties: >Receive calls from customer's requiring technical and billing assistance. Diagnose issue by asking probing questions while using various desktop tools to test and evaluate and determine the root cause of problem. >Troubleshoot PC/CHSI/E-mail/modem problems with customer; escalates advanced troubleshooting problems to technical support group when appropriate. Support any of the following: a) Installing and/or reinstalling the Comcast Online service software. b) Configuration...originally from Comcast - More Tools...
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