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Entry Level Help DeskAllegis Group - Columbus, OHCandidate will be answering first-level technical phone calls from Retail branch bankers across the country. They will help the user through issues with hardware, network and internal applications, including user confusion, user error, hardware failures, network issues, application navigation, application errors and application bugs. All calls will be thoroughly documented. Candidate must be able to learn new applications, and the processes and procedures around the applications, quickly and thoroughly, becoming a subject matter expert on the application in a short period of time. They will not be analyzing the application's code directly, but must understand the basic principles behind application structure. Candidate must be able to diagnose and resolve hardware, operating system and networking...originally from A Mighty River - More Tools...
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