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Customer Service RepresentativeEducational Testing Service - Ewing, NJPrimary Responsibilities Create and own annual Resolutions program schedule. Directly manage program workloads and resources to ensure timely achievement of all SLA's. Develop (with manager assistance) and execute production plans for all assigned programs and tasks. Execute production plan within financial parameters. Effectively negotiate for appropriate level of resources. Provide effective and timely feedback to staff as appropriate. Actively manage workload inventory through the appropriate use of metrics. Assist manager, providing back-up support in their absence, ensuring compliance with work rules, policies, and processes; coaching and counseling staff as appropriate. Prepare the daily operating report, conduct daily review meetings, posting and reviewing daily metrics and... See job listing >30+ days ago from Educational Testing Service - Save - Block - Flag - More Tools...
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Educational Testing Service
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Headquarters:
Ms 85 Drosedale Road
Princeton, NJ 08541
Phone: 609-921-9000
http://www.thembasite.com - Line of Business: Business Consulting Services Commercial Nonphysical Research
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Key Numbers:
Company Type Private Company Revenue $500M+ Company Size 1000 - 5000 employees
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