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Tier 1 Technical SupportTeksystems - Atlanta, GAThe Tier I Technical Support agents duties and responsibilities include but not limited to answering all incoming customer calls in queue with a pre-defined opening script. The Tier I agent will identify customer needs, manage Average Talk Time, Wrap Up time, and other measurable objectives. They will be trained to resolve routine Trouble Tickets, including but not limited to E-mail, voicemail, auto attendant, Web Hosting, and browser configurations. They will also be trained to troubleshoot advanced product or service issues, including but not limited to DS1 transport, PRI / CAS / FXS telephony, and DNS with proper escalation as necessary to achieve optimal trouble resolution times. Tech Tier I agents are expected to handle customer calls with a positive problem-solving attitude. As well... See job listing >30+ days ago from Dice - Save - Block - Flag - More Tools...
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Teksystems
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Headquarters:
7437 Race Rd
Hanover, MD 21076
Phone: 410-579-3000
http://www.teksystems.com - Line of Business: Provides Information Technology Consulting & Services
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Key Numbers:
Company Type Private Company Revenue $500M+ Company Size 1000 - 5000 employees
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