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Lead Help Desk Technician
Position: Lead Enterprise Service Desk (ESD) Technician Location: Fort Sam Houston, Texas Job ID: MR07006 Decypher currently seeks a talented Lead Service Desk Technician to provide oversight of an Enterprise Service Desk supporting the client and their worldwide customers within Army Medical Command. Responsibilities: * Oversee the daily operation (24/7/365) of the Service Desk (to include weekends and holidays) on revolving shifts and ensure prompt and courteous customer service to a global client base * Perform on-call duties utilizing the Virtual Private Network (VPN) to support the 24/7/365 Enterprise Service Desk (ESD) to include nights, weekends, and holidays as required * Perform administrative duties to support Service Desk, including developing work schedules for all shifts and...
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