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Help Desk Agent -Technician Level ITop Echelon Network - Grove City, OHOverall Responsibility/Primary Objective of the Position: The role of the Help Desk Agent-Technician is to manage incoming phone, e-mail and ticket requests from the end user community who require computer or systems assistance. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and remote tools and well as ticket tracking tools. The agent will be able to handle any system access including resetting passwords, creating user accounts, folders, groups, and file accesses, as well as help at the desktop level for standard applications such as, Microsoft Office (Word, Excel, Power Point, MS Project. and Access), Adobe Acrobat, Net Meeting, and anti- virus software. The agent will input and trackservice...originally from CareerMarketplace - More Tools...
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