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  • Manager IT Service Catalog

    Company: Amtrak

    Location: Washington D.c., DC

    Date Posted: October 26, 2013

    The Manager IT Service Catalog is responsible for the creation and maintenance of the service catalog and all its components, including, but not limited to bull A description of each service, including supporting services. bull Proper categorization of each service line. bull Service Level Agreements (SLAs), including the formulating and negotiating of all SLAs with a focus and the lifecycle of service, to be reviewed annually. bull A description of who is entitled to request each service, how each service is requested, and how each service is delivered, costs for each service, and demand management collection. ESSENTIAL FUNCTIONS bull Creating and working with Operations to maintainSLA's. bull Producing regular reports on service level achievements and presenting reports to senior...

    from Dice