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Front Desk AgentSheraton Suites Market Center Dallas - Dallas, TXDetails: JOB SUMMARY: Check-in and checkout guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all company policies and procedures. ESSENTIAL FUNCTIONS: Duties include but are not limited to: - Handle guest registration and room assignments, accommodating special requests whenever possible. - Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. - Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. - Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house...originally from Hcareers.com - More Tools...
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