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Desktop SupportTeksystems - Bloomington, INTEKsystems is looking for Desktop Support Technicians. Candidate will be responsible for: -Respond to and resolve problem tickets assigned by the Desktop Support Center requiring deskside support / resolution within the designated Service Level Agreement (SLA). -Log and track all customer questions and problems through resolution in Managenow; escalate customer problems by following documented escalation procedures. -Conduct problem troubleshooting using documented procedures, knowledgebase documentation, and available tools. -Record problem symptoms, status, and resolution information. -Communicate severe problems and expired SLA targets to Desktop Support center management. -Monitor Desktop Technology problem tickets to ensure problems are being addressed within guidelines and provide status...originally from TEKsystems - More Tools...
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Teksystems
Line of Business: Provides Information Technology Consulting & Services
Key Numbers:
| Company Type | Private |
|---|---|
| Company Revenue | $500M+ |
| Company Size | 1000 - 5000 employees |
Job Location:
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