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Help Desk SupervisorMerrill - MinnesotaHelp Desk Supervisor Status:Full Time Shift:1st shift ( M-F) Location:MN-St. Paul Responsibilities Supervises Help Desk employees, duties include performing annual reviews, dynamic staff scheduling, and ensuring world class customer service delivery. Position demands excellent written and verbal communication skills, ability to cope with stressful situations while maintaining a strong customer service focus. Qualifications Takes limited calls (Emergency only); Facilitates staff meetings; Responsible for all Merrill Employees on staff: Time tracking, Scheduling, Reviews, Daily work activities; Provides feedback to management on staffing and daily work environment; Reviews processes and procedures for improvement / modifications (ITIL focus); Reviews all new and modified knowledgebase documentation;...originally from Merrill Corporation - More Tools...
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Merrill
Line of Business: Commercial Printing Lithographic Commercial Printing Typesetting Services
Key Numbers:
| Company Type | Private |
|---|---|
| Company Revenue | $500M+ |
| Company Size | 5000+ employees |
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