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Service Delivery Manager
Title: Service Delivery Manager Location: MD, Gaithersburg - Corporate Headquarters Req: 01802 Major Duties and Responsibilities: Manage service delivery of Infrastructure tools, technologies, and solutions supported by IT Shared Services. Work with service providers to ensure service delivery meets business needs in line with the agreed service levels. Rigorously manage performance and operational risks. Technology Services Managed: Cisco CallManager, Cisco Unity, Cisco Unified Communications Services, Cisco Emergency Responder (CER), Right Fax, Conferencing * Voice and Video Responsibilities * Lead Problem Management through Problem determination, isolation, and resolution of complex problems surrounding tools and technologies in the area of Infrastructure associated with Telephony,...
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