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Senior Field Service Engineer
The Technical Service Specialist is responsible for ensuring a high rate of customer satisfaction through the installation, repair and support of IntegenX products at customer sites. Provide pre-sales and post-sales support for an assigned range of products within a particular specialty. Provide advanced technical applications for IntegenX products. Be the expert contact for in house personnel to investigate customer issues. Provide leadership for the identification, escalation and resolution of customer and instrument issues within designated territories. Provide in depth training and technical assistance to customers for IntegenX products. Gather customer information about technical trends and requirements to support business development strategies for current and future products. Will...
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