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Computer Operator (Jr.)Source One Personnel - South Brunswick, NJJob Description: Monitor/detect real time sys, app, db, network issues via enterprise mgt tools (Smarts/BMC Patrol). Performtier1 troubleshooting & recovery via SOP. Perform problem mgt processes suchas tier2 escalation, generating & updating problem tickets via Remedy.Provide system and application detection and recovery of productoutages, problems, and faults utilizing specialized tools and technologies across multiple business units. Performs escalationnotifications to management and support staff on problems that can't be resolved by standard operational procedure. Provides phone support to customers, vendors and interfaces with other departments. Responsible for ensuring that trouble tickets, daily reports, logs and changes arecompleted on each shift. Identifies exposures and works onimprovements,automates...originally from Yahoo! HotJobs - More Tools...
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Source One Personnel
1500 John F Kennedy Blvd
Philadelphia, PA 19102
215-587-9390
| Company Type | Private |
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