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Help Desk AnalystSapphire Technologies - Woodbury, MNEducation Bachelor**s degree/technical degree preferred or related experience. Knowledge : Good knowledge of PC applications software, including operating systems Knowledge of the Microsoft Office Suite of products LAN/WAN knowledge (Novell) Knowledge of remote access applications Knowledge of peripheral hardware (especially printers) Dial-up networking knowledge Electronic mail knowledge Skills : Excellent listening, interpersonal and telephone communications skills Excellent customer service orientation Good technical writing and communications skills to describe technical problems for problem history and to communicate to IT support groups Ability to thoroughly troubleshoot (over the phone) technical computer problems as presented by business partners and resolve with own knowledge or by...originally from Dice - More Tools...
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