• Tech Engineer III / IT Specialist, EVVS Level 3 Service Response

    Company: TD Bank

    Location: Mount Laurel, NJ

    Date Posted: December 13, 2013

    The IT Specialist is an expert responsible for providing a senior (level 3) support role to TD Bank’s Enterprise Voice and Video Services group for highly complex incident and problem management. The role requires expert knowledge of the Cisco VOIP and Legacy system solutions and will lead the vendor relationship. The IT Specialist will collaborate closely with solution design and enterprise architecture. The role asks for strong thought leadership that requires both short-term solutioning and long-term planning •Main point of contact to resolve complex, level 3 voice incidents •Management of changes related to EVVS incidents •Review all changes across EVVS to provide correlation of incidents and changes •Provide availability for 24/7 support of incident resolution •Correlate incidents to...

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