Problem/Incident Management Analyst job at Progressive in Mayfield Village, OH

Problem/Incident Management Analyst Job Category Information Technology City Mayfield Village State OH Requisition Number 29001 Update Date Job Details Problem Management is the process responsible for managing the lifecycle of all system problems that occur in Enterprise IT. The primary objectives of Problem Management are to prevent incidents from occurring, and to minimize the impact of incidents that cannot be prevented. As you can imagine, this team and the processes they support are critical to the long term systems and applications availability within a large, multiple data center environment. The SMO Problem Management group is looking for a results-oriented Problem Management Analyst to help facilitate problem resolution for the IT Enterprise. Managing the problem lifecycle...

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