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ICU Guest Serv Clerical Assoc
SCOPE OF POSITION Distribute visitor badges to families, pastors, visitors and other guests, adhering to each patient's visitation plan. Report lost or damaged badges for replacement by Security. Utilize various computer programs to assist families and visitors in locating patients, maintaining required confidentiality at all times. Report computer program or printer problems to appropriate JCMC Information Systems personnel. Implement down time procedures in the event of a computer program malfunction or shut down. Answer phone calls for Advocates when they are assisting other family members, redirect misplaced calls to appropriate department, greet visitors, inform Advocate of new families requiring orientation, record basic family contact information when Advocate is taking care of...
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