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Bilingual Help Desk AnalystSurrex Solutions - Woodbury, MNOur client with a location in Woodbury MN is looking for a resource for a 3-6 month contract to hire resource with the following skills: Training period: resource will work 8-5pm local time for training period around 4-6 weeks or so, then the shift will be 11:30am - 8pm EST Details: The position's primary focus is all phone work, it does not involve tier-2 level support. Strong customer service experience is key - The Client is willing to train on the technical aspects, but the resource's phone presence is what will be critical - can he/she display the "3 - E's" - energy, enthusiasm, and empathy. Must be able to speak both English and Spanish PRIMARY OBJECTIVES: The Help Desk supports a broad technical environment, which includes all The Client platforms, applications and systems. This includes:...originally from Dice - More Tools...
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