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Call Center SupervisorLoJack - Westwood, MASUMMARY: Call Center Supervisors set the vision, direction, and culture of their teams by managing individual and team performance expectations. They are responsible for providing individual feedback at least once per month, setting goals that focus on improving customer satisfaction, monitoring real time service levels and schedule adherence, determining the need for disciplinary action, writing and delivering disciplinary actions, applying call center policies in a fair and consistent manner, and serving as point of contact for escalated situations. The Call Center Supervisor will be effectively using various tools, running reports, improving processes and systems by providing meaningful feedback to their manager, demonstrating excellent problem solving skills, and leading by example... See job listing >30+ days ago from LoJack - Save - Block - Flag - More Tools...
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LoJack
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Headquarters:
200 Lowder Brook Dr # 1000
Westwood, MA 02090
Phone: 781-326-4700
http://www.lo-jac.com - Line of Business: Mfr Recovery System For Stolen Vehicles
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Key Numbers:
Company Type Public (LOJN:NMS) Company Revenue $100M - $500M Company Size 500 - 1000 employees
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