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Sales Support, Customer Service CoordinatorAcosta Sales & Marketing - Marlborough, MAOverview: Responsible for the Customer Service functions for all assigned lines. Responsibilities: Receive order issues from external parties in a professional manner. Resolve issues with knowledge, experience, research, and communication with internal and external groups. Update order in order system as necessary. Review dashboard for alerts on a daily (hourly) basis. Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc. Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor. Fill out rules engine request and submit to Customer Service Supervisor. Maintain client/customer criteria for handling orders. Update and maintain current information on... See job listing >19 days ago from Jobfox - Save - Block - Flag - More Tools...
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Acosta Sales & Marketing
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Address:
13037 Bel Red Rd Ste 150
Bellevue, WA 98005
- Line of Business: Whol General Groceries
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Key Numbers:
Company Type Private Company Revenue $10M - $50M Company Size 10 - 100 employees -
Job Location:
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