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Help Desk CoordinatorCBS Personnel - Columbus, OH? Diagnose & resolve computer and business-application problems for internal users. Communicate planned maintenance schedules & unplanned system & network outages to management & user communities. Monitor network & systems operations to wnsure 24/7 availability. Troubleshoot, inventory and procure all supported hardware Perform, monitor and maintain backups and backup reporting (Veritas, AS/400, HP-UX) Document all IT Incidents and Requests as they occur. Assign to appropriate IT staff and follow up as needed to ensure immediate resolution of critical issues. Create Active Directory and Exchange user accounts and perform password resets as needed. Maintain accuracy of all processing documentation. oversee the day -to-day IT facility operations Provide 24/7 on-call support as needed. ? ? Canidate...originally from CareerBuilder.com - More Tools...
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